/*
 * The support site.
 *
 * Direction: help desk, not marketing. Everyone who arrives here is already having a bad day -
 * banned, locked out, harassed, or looking at something broken. So: no illustrations, no
 * exclamation marks, no gradient hero. Narrow measure, quiet surfaces, and enough type discipline
 * that the page reads as competent rather than cheerful.
 *
 * The character comes from the monospace counterpoint rather than from a display face. There is no
 * webfont here on purpose - a self-hosted instance may have no route to a font CDN, and a support
 * page that renders in Times because someone's firewall blocked Google is worse than one that never
 * asked. So the system stack carries the body, and ui-monospace carries every code, label and piece
 * of metadata. That monospace is also the product's own vernacular: the reference code is the thing
 * this whole system hands people.
 *
 * The structural device is the left rail on each sheet - monospace metadata that states a real fact
 * about the thing beside it ("Appeals · one per decision"), not a decorative 01/02/03.
 */

body {
    background: var(--bg);
    /* A single hairline of brand at the very top. The only ornament on the page. */
    border-top: 3px solid var(--brand);
}

@media (prefers-color-scheme: dark) {
    body { background: var(--bg); }
}

/* ── Masthead ───────────────────────────────────────────────────────────── */
.masthead {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    max-width: 940px;
    margin: 0 auto;
    padding: 22px 28px 0;
}

.brand {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    font-size: 17px;
    font-weight: 640;
    letter-spacing: -.02em;
    color: var(--text);
    text-decoration: none;
}
.brand:hover { text-decoration: none; }
.brand [data-icon] { font-size: 26px; }

.brand-sub {
    color: var(--faint);
    font-weight: 450;
    margin-left: .45em;
}

.masthead-meta {
    font-size: 11.5px;
    letter-spacing: .04em;
    text-transform: uppercase;
    color: var(--faint);
}

@media (max-width: 700px) {
    .masthead-meta { display: none; }
}

main {
    max-width: 940px;
    margin: 0 auto;
    padding: 0 28px 96px;
}

/* ── Hero / triage ──────────────────────────────────────────────────────── */
.hero { padding: 54px 0 34px; }

.eyebrow {
    font-size: 11.5px;
    letter-spacing: .16em;
    text-transform: uppercase;
    color: var(--brand);
    margin: 0 0 12px;
    font-weight: 550;
}

.hero h1 {
    font-size: clamp(30px, 5vw, 40px);
    line-height: 1.08;
    letter-spacing: -.035em;
    font-weight: 660;
    margin: 0 0 28px;
}

.doors {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1px;
    background: var(--border);
    border: 1px solid var(--border);
    border-radius: 14px;
    overflow: hidden;
}

@media (max-width: 760px) {
    .doors { grid-template-columns: 1fr; }
}

.door {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 3px;
    font: inherit;
    text-align: left;
    padding: 20px 20px 21px;
    background: var(--surface);
    border: 0;
    cursor: pointer;
    color: var(--muted);
    /* Border-box inset instead of a border, so the 3px selected marker cannot shift the row. */
    box-shadow: inset 0 0 0 0 var(--brand);
    transition: background .14s, color .14s, box-shadow .14s;
}

.door [data-icon] {
    font-size: 17px;
    margin-bottom: 7px;
    color: var(--faint);
    transition: color .14s;
}

.door-title {
    font-size: 15px;
    font-weight: 600;
    color: var(--text);
    letter-spacing: -.01em;
}

.door-sub {
    font-size: 13px;
    line-height: 1.45;
    color: var(--faint);
}

.door:hover { background: var(--raised); }
.door:focus-visible { outline: 2px solid var(--brand); outline-offset: -2px; }

.door[aria-selected="true"] {
    background: var(--surface);
    box-shadow: inset 0 -3px 0 0 var(--brand);
}
.door[aria-selected="true"] [data-icon] { color: var(--brand); }
.door[aria-selected="true"] .door-title { color: var(--text); }

@media (max-width: 760px) {
    .door[aria-selected="true"] { box-shadow: inset 3px 0 0 0 var(--brand); }
}

/* ── Sheets ─────────────────────────────────────────────────────────────── */
.page { display: none; }
.page[data-active] { display: block; }

.sheet {
    display: grid;
    grid-template-columns: 168px 1fr;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 14px;
    overflow: hidden;
    margin-bottom: 18px;
}

@media (max-width: 760px) {
    .sheet { grid-template-columns: 1fr; }
}

/* The rail states a fact about the form beside it. It is the one structural flourish, and it earns
   its place by carrying information the person would otherwise have to ask for. */
.sheet-rail {
    display: flex;
    flex-direction: column;
    gap: 2px;
    padding: 30px 22px;
    background: var(--raised);
    border-right: 1px solid var(--border-soft);
    font-size: 11.5px;
    line-height: 1.5;
}

@media (max-width: 760px) {
    .sheet-rail {
        flex-direction: row;
        flex-wrap: wrap;
        gap: 2px 6px;
        align-items: baseline;
        padding: 14px 22px;
        border-right: 0;
        border-bottom: 1px solid var(--border-soft);
    }
    .sheet-rail .rail-label:not(:first-child) { margin-left: 14px; }
}

.rail-label {
    color: var(--faint);
    letter-spacing: .1em;
    text-transform: uppercase;
}

.rail-value {
    color: var(--muted);
    margin-bottom: 14px;
}
.rail-value:last-child { margin-bottom: 0; }

@media (max-width: 760px) {
    .rail-value { margin-bottom: 0; }
}

.sheet-body { padding: 30px 32px 32px; min-width: 0; }

@media (max-width: 560px) {
    .sheet-body { padding: 24px 20px 26px; }
}

.sheet-body h2 {
    font-size: 21px;
    letter-spacing: -.025em;
    margin-bottom: 8px;
}

.sheet-body h3 {
    font-size: 15.5px;
    letter-spacing: -.015em;
    margin-bottom: 6px;
}

.sheet.secondary { grid-template-columns: 1fr; background: transparent; }
.sheet.secondary .sheet-body { padding-top: 24px; padding-bottom: 26px; }

.lede {
    color: var(--muted);
    font-size: 14.5px;
    line-height: 1.62;
    margin: 0 0 26px;
    max-width: 58ch;
}
.lede.small { font-size: 13.5px; margin-bottom: 18px; }

.hint {
    font-size: 12.5px;
    color: var(--faint);
    line-height: 1.5;
    margin: 7px 0 0;
}

.field { margin-bottom: 18px; }
.actions { display: flex; justify-content: flex-end; margin-top: 24px; }

.code-input {
    font-family: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;
    letter-spacing: .18em;
    text-transform: uppercase;
    font-size: 15px;
}
.code-input::placeholder { letter-spacing: .18em; text-transform: none; }

.inline-form {
    display: flex;
    gap: 12px;
    align-items: flex-end;
    flex-wrap: wrap;
}
.inline-form .field { flex: 1 1 200px; margin-bottom: 0; }
.inline-form .btn { flex: 0 0 auto; }

/* ── The reference code, when we hand one back ──────────────────────────── */
.ref {
    display: inline-flex;
    align-items: center;
    gap: 11px;
    font-family: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;
    font-size: 19px;
    font-weight: 600;
    letter-spacing: .22em;
    background: var(--raised);
    border: 1px solid var(--border);
    padding: 13px 18px;
    border-radius: var(--radius);
    margin: 4px 0 20px;
    max-width: 100%;
}
.ref [data-icon] { font-size: 16px; color: var(--brand); letter-spacing: 0; }

.ref.key {
    font-size: 13px;
    letter-spacing: .02em;
    font-weight: 500;
    display: block;
    overflow-x: auto;
    white-space: nowrap;
}

/* ── Ticket thread ──────────────────────────────────────────────────────── */
#ticket-view { margin-top: 4px; }

.thread-head { margin-bottom: 18px; }
.thread-head h2 { font-size: 19px; letter-spacing: -.02em; }
.thread-meta {
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
    font-size: 11.5px;
    color: var(--faint);
    letter-spacing: .04em;
    margin-top: 5px;
}

.thread { display: flex; flex-direction: column; gap: 12px; margin-bottom: 22px; }

.msg {
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 15px 17px;
    background: var(--surface);
}

/* Support replies get the brand edge; the requester's own messages stay quiet. The asymmetry is
   the whole point - you should be able to find the answer in a long thread at a glance. */
.msg.them {
    background: var(--raised);
    border-color: var(--border-soft);
    border-left: 3px solid var(--brand);
}

.msg-head {
    display: flex;
    align-items: baseline;
    gap: 9px;
    margin-bottom: 8px;
}

.msg-from {
    font-size: 12px;
    font-weight: 650;
    letter-spacing: .06em;
    text-transform: uppercase;
    color: var(--muted);
}
.msg.them .msg-from { color: var(--brand); }

.msg-time {
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
    font-size: 11.5px;
    color: var(--faint);
}

.msg-body { font-size: 14.5px; line-height: 1.62; white-space: pre-wrap; overflow-wrap: anywhere; }

/* ── FAQ ────────────────────────────────────────────────────────────────── */
.faq {
    margin-top: 64px;
    padding-top: 44px;
    border-top: 1px solid var(--border);
}

.faq-head { margin-bottom: 22px; }
.faq-head h2 { font-size: 25px; letter-spacing: -.03em; margin-bottom: 8px; }
.faq-head .lede { margin-bottom: 0; }

.faq-list { border-top: 1px solid var(--border-soft); }

.qa { border-bottom: 1px solid var(--border-soft); }

.qa summary {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 17px 2px;
    cursor: pointer;
    list-style: none;
    font-size: 15.5px;
    font-weight: 550;
    letter-spacing: -.012em;
    color: var(--text);
    transition: color .12s;
}
.qa summary::-webkit-details-marker { display: none; }
.qa summary:hover { color: var(--brand); }
.qa summary:focus-visible { outline: 2px solid var(--brand); outline-offset: 3px; border-radius: 4px; }
.qa summary > span { flex: 1; min-width: 0; }
.qa summary em { font-style: italic; }

.qa summary [data-icon] {
    font-size: 13px;
    color: var(--faint);
    transition: transform .18s ease, color .12s;
}
.qa[open] summary { color: var(--brand); }
.qa[open] summary [data-icon] { transform: rotate(180deg); color: var(--brand); }

.qa-body {
    padding: 0 40px 22px 2px;
    max-width: 66ch;
}
.qa-body p {
    font-size: 14.5px;
    line-height: 1.68;
    color: var(--muted);
    margin: 0 0 13px;
}
.qa-body p:last-child { margin-bottom: 0; }
.qa-body strong { color: var(--text); font-weight: 600; }

.link-btn {
    font: inherit;
    font-size: 14.5px;
    font-weight: 550;
    color: var(--brand);
    background: none;
    border: 0;
    padding: 0;
    cursor: pointer;
}
.link-btn:hover { text-decoration: underline; }
.link-btn:focus-visible { outline: 2px solid var(--brand); outline-offset: 3px; border-radius: 3px; }

@media (prefers-reduced-motion: reduce) {
    .qa summary [data-icon] { transition: none; }
    * { animation-duration: .001ms !important; }
}

/* ── Footer ─────────────────────────────────────────────────────────────── */
footer {
    max-width: 940px;
    margin: 0 auto;
    padding: 26px 28px 52px;
    border-top: 1px solid var(--border-soft);
    display: flex;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
    font-size: 12px;
    color: var(--faint);
    letter-spacing: .04em;
}
footer a { color: var(--muted); }